The questions patients ask us most, answered plainly. If yours isn't here, call (754) 290-3270 — the phone is answered all day, even when the clinic is closed, and you'll reach a person rather than a form.
Appointments and visiting
Do I need a referral from my doctor?
Usually not. Since 2023, Medicare lets you see an audiologist once every 12 months without a physician's order for certain diagnostic hearing tests, if your hearing loss came on gradually. Balance and dizziness testing still needs an order, and some commercial plans have their own referral rules. The insurance page explains what applies to your plan, and we'll check it for you before you come in.
What are your hours?
We see patients Monday to Wednesday from 6:00 pm to 9:00 pm, Thursday from 10:00 am to 7:00 pm, Friday from 10:00 am to 5:00 pm, and Saturdays from 10:00 am to 5:00 pm. That's the whole point of this practice: most audiology clinics in Broward close at five, which means taking time off work to get your hearing tested. Here you don't. The phone is answered all day, well outside those hours.
Where are you, and which areas do you serve?
2813 Executive Park Dr, Suite 102, Weston, FL 33331 — minutes from I-75 and the Sawgrass Expressway. The building and parking area are accessible. Patients travel to us from Weston, Fort Lauderdale, Pembroke Pines, Davie, Plantation, Miramar, Cooper City, Sunrise, Tamarac, Lauderhill and Southwest Ranches. More about our Weston practice.
How do I book?
Book online at any hour, or call (754) 290-3270. If you'd rather talk it through first — about coverage, about what the visit involves, about bringing a parent — call. That's not a lesser option.
Can I walk in or get a same-day hearing test?
Yes. Same-day hearing tests are available, and walk-ins are welcome. Call before you travel because the schedule may be full.
¿Hablan español?
Sí. La Dra. Viviana Martinez es colombiana y atiende en español — la consulta completa, no sólo el saludo. Llámenos al (754) 290-3270.
Hearing tests
How do I know if I need a hearing test?
The most common signs aren't silence — they're effort. You follow conversation fine one-to-one but lose it in a restaurant. You ask people to repeat themselves, or you hear that you do. The television is louder than others want it. Consonants blur, so speech sounds mumbled rather than quiet. Age-related loss takes the high frequencies first, which is where s, f, th and sh live — and where children's voices and birdsong live too.
Loss of this kind builds slowly enough that most people adapt without noticing. A baseline test is worth having before you're sure you need one.
What happens at a hearing evaluation?
A full evaluation includes audiometry, which maps the quietest sounds you can hear across the frequency range, and tympanometry, which measures how your eardrum and middle ear respond to pressure — useful for separating a conduction problem from a nerve one. You leave knowing what your hearing actually is, not an impression of it. Full detail on the hearing evaluation page.
Hearing aids
Which brands do you fit?
Phonak, Widex, Oticon, ReSound, Signia, Starkey and Unitron. Being fitted with several manufacturers matters more than it sounds: the right device depends on your audiogram, your ears, your dexterity and what you actually need to hear, and a practice tied to one brand can only recommend that brand. More on hearing aid evaluation and fitting.
Does insurance cover hearing aids?
Coverage depends on your plan. Many Medicare Advantage plans include a hearing-aid benefit; Florida Medicaid also covers hearing aids for eligible adults and children. We can verify your benefits before your visit. See what we accept, or call (754) 290-3270.
What trial and warranty come with hearing aids?
Hearing aids include a 30-day trial with no-questions-asked reimbursement when the devices are returned within the trial period. Manufacturer warranty coverage ranges from 12 to 39 months, depending on the technology level. Your written purchase and warranty terms control.
My hearing aid stopped working. What should I try first?
Four things solve most of it, in this order:
- The battery or the charge. Rechargeable aids that sat off the charger overnight behave exactly like broken ones. With disposable batteries, a fresh cell is the first test, not the last.
- The wax filter. A blocked filter is the single most common cause of "it went quiet." It's a consumable and it's meant to be replaced.
- The dome or earmold. Check for a split, and for moisture inside the tubing. South Florida humidity is hard on these.
- The pairing. If it's connected to your phone, turn Bluetooth off and on, then restart the aid.
If none of that brings it back, bring it in. Repairs and reprogramming are part of what we do, including for devices fitted elsewhere — call (754) 290-3270.
If you are weighing repair against replacement, our hearing aid lifespan guide has questions to bring to your appointment.
Insurance and payment
Do you take my insurance?
We accept more than 25 plans, including most major Medicare Advantage plans, Florida Medicaid and managed Medicaid, and commercial plans from Aetna, Anthem, Blue Cross Blue Shield, Cigna, Florida Blue, Humana and UnitedHealthcare. Networks change every year, so the honest answer is that we check yours. The full list and how coverage works.
What if I don't have coverage for hearing aids?
We accept cash and credit cards. CareCredit financing may be available to qualified applicants. Ask about current options and review the specific CareCredit terms before applying. CareCredit is issued by Synchrony Bank, not Movac Hearing.
The practice
Who will I see?
Dr. Viviana Martinez, Au.D. — a Doctor of Audiology who earned her doctorate with honors from Nova Southeastern University and trained at Cleveland Clinic Florida. She specialises in hearing and balance testing, cochlear implants and hearing aids, and has cared for more than 20,000 patients across more than 13 years of practice. You see the audiologist, not a technician.
Still deciding?
A hearing test is an hour that tells you where you stand. It doesn't commit you to anything, and if your hearing is fine you'll have a baseline worth having later.
Se habla español.
This page is general information about hearing care and this practice. It is not medical advice, and it is not a diagnosis. Whether any test, device or treatment is right for you depends on your own hearing, history and circumstances, which is what an evaluation is for. Insurance coverage varies by plan and by plan year and is confirmed by verification, not by this page.
Medically reviewed by Viviana Martinez, Au.D. — Last reviewed: .