Hearing aid quiet, whistling, cutting out or not charging? We fix the most common problems in the office and send everything else to the manufacturer.
Please book or call before you come, so we can set aside the time your hearing aids need.
Brands We Repair
We service prescription hearing aids from Phonak, Oticon, Starkey, Widex, Unitron, ReSound and Signia, including hearing aids that were fitted at another clinic.
What We Fix in the Office
- Cleaning — clearing wax, debris and moisture from the hearing aid.
- Wax guards — replacing a blocked wax filter, the most common reason a hearing aid suddenly goes quiet.
- Domes — fitting new domes when the old ones are split, loose or worn.
- Tubing — replacing tubing that has hardened, cracked or filled with moisture.
- Receivers — replacing the receiver, the small speaker that sits in your ear canal.
- Reprogramming — adjusting the settings when your hearing aids no longer sound right to you.
When a Repair Goes to the Manufacturer
Anything we can't fix in the office goes back to the manufacturer for repair. Those repairs usually take about a week. If your hearing aids are still under warranty, bring any warranty or purchase information you have.
Hearing Aids We Can't Service
We only work with prescription hearing aids. We can't repair or reprogram:
- Hearing aids from Costco or similar stores. These stores lock their devices, so only the store that sold them can repair or reprogram them.
- Over-the-counter (OTC) hearing aids and hearing aids bought online.
Still choosing where to buy? Ask whether the hearing aids will be locked to the seller. A locked hearing aid can only be adjusted where it was bought, so a doctor's office can't help you with it later. See the prescription hearing aids we fit.
Before You Come In
- Call or book first. An appointment, or at least a phone call, lets us make sure we have time for you.
- Bring: your hearing aids, the charger or batteries, and any warranty or previous service information.
- Tell us: whether the problem affects one or both hearing aids, when it started, and whether it involves sound, charging, comfort or Bluetooth pairing.
If the problem turns out to be your hearing rather than the hearing aid, a hearing evaluation shows what has changed.
If your hearing suddenly changes, seek medical care right away instead of waiting for a repair visit. NIDCD explains why sudden hearing loss is a medical emergency.
Frequently Asked Questions
How long does a hearing aid repair take?
Cleaning, wax guards, domes, tubing, receivers and reprogramming are done in the office. Anything else goes to the manufacturer, and those repairs usually take about a week.
Do you repair hearing aids I bought somewhere else?
Yes, if they are prescription hearing aids from Phonak, Oticon, Starkey, Widex, Unitron, ReSound or Signia. We can't service hearing aids locked by Costco or similar stores, over-the-counter hearing aids, or hearing aids bought online.
Can I walk in for a hearing aid repair?
Please book an appointment, or at least call first, so we can make sure we have the time to take care of your hearing aids properly.
Why are my hearing aids weak or dead?
The most common causes are a low charge or dead battery, a blocked wax guard, or a blocked dome or tube. If a full charge or fresh battery and a new wax guard don't help, call us.
Is a repair covered by the manufacturer's warranty?
It can be, depending on the problem and whether your hearing aids are still under warranty. Call us with your brand, model and the problem, and we'll explain your options before we start any work.
This page is general information about hearing aid repair. It is not medical advice or a diagnosis.